Site Terms of Service

The Meat Up, is owned and operated by Canterbury Biltong. These Terms of Service govern your use of our website located at www.themeatup.co.nz and any related services provided by us.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not access or use our website. 

1. Use of the Website

1.1. Access: You may access the content on our website for your personal use. You must not use our website for any illegal or unauthorised purpose.

1.2. Account: To access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.3. Accuracy: We strive to provide accurate and up-to-date information on our website, but we make no warranties or guarantees regarding the accuracy, completeness, or reliability of any content.

2. Intellectual Property

2.1. Ownership: All content, logos, trademarks, and other intellectual property on our website are owned by Canterbury Biltong or our licensors. You may not use, reproduce, or distribute any content from our website without our prior written permission.

2.2. User Content: By submitting any content to our website (such as reviews or comments), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

3. Purchases

3.1. Product Information: We strive to display accurate descriptions of our products on the website. However, we do not warrant that the product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.

3.2. Pricing: All prices displayed on our website are in New Zealand Dollars (NZD) and are subject to change without notice.

3.3. Orders: By placing an order through our website, you warrant that you are legally capable of entering into binding contracts, and you agree to provide accurate and complete information necessary for us to fulfil your order.

4. Subscriptions

4.1 By subscribing to our product subscription service, you agree to the following terms and conditions. These terms outline your rights and obligations as a subscriber, including details about subscription plans, billing, cancellations, and refunds. Please read them carefully before making a purchase.

4.2 Subscription Service: Our subscription service allows customers to automatically receive products on a recurring basis as selected during checkout (e.g., fortnightly). Subscriptions will renew automatically until cancelled by the customer, following the terms outlined below.

4.3 Billing and Payment: Upon subscribing, your payment method will be charged for the first order at the time of checkout. For recurring orders, your payment method will be charged on the date specified during your subscription setup (e.g., every 14 days). You are responsible for ensuring that your payment information is accurate and up-to-date to avoid service interruptions.

4.4 Minimum Commitment: You agree to a minimum of two orders before cancellation is allowed. This means that the first two scheduled orders must be fulfilled and paid for before you are eligible to cancel your subscription.

4.5. Cancellation Policy After the second order: You may cancel your subscription at any time after receiving and paying for your second order. To cancel, you must log in to your account and follow the cancellation process, or contact our customer service team. Cancellations must be completed at least 5 days before your next scheduled billing date to avoid being charged for that cycle.

4.6. Refunds: We do not offer refunds for products already shipped or received as part of a subscription plan. However, if you cancel before the renewal period following your second order, no future charges will be made.

4.7. Modifications to Your Subscription: You may modify your subscription (e.g., product choice, delivery frequency, shipping address) at any time through your account dashboard. Changes must be made 3 days prior to your next scheduled order to ensure they are reflected in the upcoming shipment.

5. Limitation of Liability

5.1. Disclaimer: To the fullest extent permitted by law, Canterbury Biltong shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (a) your access to or use of or inability to access or use the website; (b) any conduct or content of any third party on the website; or (c) unauthorised access, use, or alteration of your transmissions or content.

6. Modifications to Terms

6.1. Changes: We reserve the right to modify these Terms of Service at any time. If we make changes, we will post the updated Terms on our website and update the "Last Updated" date at the top of this page. Your continued use of our website after any such changes constitutes your acceptance of the new Terms of Service.

7. Governing Law

7.1. Jurisdiction: These Terms of Service shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions.

8. Contact Us

8.1. Questions: If you have any questions about these Terms of Service, please contact us at marketing@canterburybiltong.co.nz.